Consulting

 

With extensive industry experience, we offer a wide range of consulting services to support your legal procurement and operational goals.

Outsourced services

 

We are your legal procurement team – no matter what size your spend, we can manage this process for you. We give you real expertise and a personalised service so that you can effectively manage your legal spend and deliver real benefits.

 

 

Outsourced services

 

 

 

  • Insurance litigation management team

    INSURANCE LITIGATION MANAGEMENT TEAM

     

    We provide a dedicated litigation management team for all sizes of claims legal spend. Our bespoke services ensure we tailor our approach to the needs of each insurer client and its respective legal spend level. We also work with brokers and insurers to provide a similar service, bespoke to their needs.

     

    PROBLEM

    Many insurers do not have a full oversight of their claims teams’ legal spend – often systems are outdated, ownership of the data sits with various line of business claims managers, and there is a lack of capacity to drive results from the data. Generally, there is little, if any, coordinated oversight of this substantial spend. While legal spend is part of any insurer’s business, huge impact can be made on the amount and value received by careful management. This cannot rest with the claims team, or the senior claims management, who do not have the capacity on top of their day jobs to obtain measurable results on a sustainable basis.

     

    BENEFITS OF COOTE O'GRADY

    We have a tried and tested litigation management team, who can be your complete outsourced partner to deliver:

    • A full strategic plan of litigation management from internal processes of instruction to measurement of law firm performance
    • Design & implementation of bespoke internal gatekeeper procedures
    • Robust legal procurement process to review and appoint a law firm, adjuster, experts, or barrister panels
    • Design & monitoring of Service Level Agreements with your panels
    • Bespoke cost negotiation
    • Claims file audit
    • Data / MI collection and analysis
    • Expert advice on data – savings, efficiencies, recommended projects to drive savings
    • Team of experts to deliver the above to ensure you can report fully on spend, and in most cases, deliver savings and efficiencies on historic spend levels

     

    We can work seamlessly with your internal teams to deliver a high-quality specialist service.

     

     

  • Legal procurement team

    OUTSOURCED LEGAL PROCUREMENT TEAM

    We provide dedicated legal procurement teams for a variety of organisations with wide-ranging legal spend, from £1m to £500m+. Our bespoke service ensures we tailor our approach to the needs of each client and the respective spend level.

     

    PROBLEM

    Many organisations find they struggle to justify the cost of dedicated legal procurement resources. Additionally, there are few world class legal procurement experts in the market; many organisations fail to achieve the value and savings available in this category of spend due to lack of real expertise.

     

    BENEFIT OF COOTE O’GRADY

    We have a proven track record of delivering greater savings and spend under management through our unique market offering for legal procurement.

    The key benefits include:

    • Reduced staffing costs:
    • We can spread the cost of our expert resources across multiple clients
    • We locate our staff in a low cost location in the North East of England
    • Access to the collective expertise of our organisation, not just one staff member
    • Extensive in-house training programme to ensure all Coote O’Grady staff are up to date on the latest market trends so we can deliver real benefits to all clients
    • Access to extensive global benchmarking data on legal procurement
    • Access to a network of legal procurement professionals

     

    SERVICE LEVEL AGREEMENTS

    We work with our clients to agree an SLA / KPIs at the outset of our contract to ensure we deliver the expected savings.

     

    SERVICES INCLUDE:

    1. Administration of RFP’s / tenders
    2. Internal relationship management between legal and procurement
    3. Drafting Outside Counsel Guidelines / Law firm service level agreements
    4. Performance / contract management
    5. Data analytics and reporting support
    6. Savings identification and delivery
    7. Value-added services administration and support
    8. Support Legal CSR programmes
    9. Ad-hoc tender / rate negotiations
  • EBilling / ELM admin

    OUTSOURCED ENTERPRISE LEGAL MANAGEMENT (EBILLING) ADMIN SUPPORT

     

    PROBLEM

    Organisations often underestimate the sheer volume of administrative tasks a ELM system creates. Often companies have administrators (or sometimes even lawyers) at least part-time dedicated to the management of the systems, which is not cost effective.

     

    Failure to have a dedicated system administrator can lead to a number of problems:

    • Savings Leakage – System rules are not correctly applied leading to savings leakage.
    • Non-Payment of Invoices – Invoices can sit in queues for weeks / months, and organisations often have long processing backlogs. Organisations can often owe millions of pounds to law firms due to poor system administration.
    • Sick / Holiday Leave Cover – Invoices may be unpaid for weeks due to holidays, sick leave, etc. Companies often bring in expensive contractors to cover these administrative tasks.
    • Non-Compliant AFA’s – Many end users do not have the requisite system knowledge to manage AFA’s (alternative fee arrangements) through the system.
    • Poor reporting – Accurate and reliable system reporting cannot be provided as no one person has the requisite system training / knowledge.
    • Low user adoption – lack of dedicated training for end users and no focus on increasing user adoption / making changes to the system to improve the overall user experience.

     

    BENEFIT OF COOTE O’GRADY

    • Expertise - We have been working with eBilling systems since 2001. Our team has the expertise to manage these systems and offer our clients clear administration SLA’s.
    • Reduced Costs - We can spread the cost of systems administration across multiple clients leading to not only better service levels for clients but also reduced costs.
    • Law Firm Satisfaction – We can ensure a high level of satisfaction with law firms.
    • Savings – We protect the savings you have achieved by ensuring the system works.
    • AFA’s Implemented Correctly – We ensure non-standard billing practices operate correctly.
    • Enhanced Reporting – We can make sense of any raw data fed into your ELM system.
    • Sick / Annual leave cover – Our clients never have to worry about holiday or sick cover again.
    • User Adoption – We use our experience to work with you to increase user adoption.
    • System Audit – We can reduce the time / cost of checking your system is performing correctly.

     

    SERVICES INCLUDE:

    1. Rate input / management (approval / rejection)
    2. Adding / removing / onboarding new firms
    3. Adding / removing / approving timekeepers
    4. Set-up user profiles / Adding / removing users
    5. Reporting from system
    6. Application of vendor discounts
    7. Set-up of AFA arrangements
    8. Auditing of data
    9. System Rule administration
    10. Managing invoice rejection queues
    11. Internal user system training
    12. Support UAT of new releases
  • Data analytics

    OUTSOURCED LEGAL DATA ANALYTICS

     

    PROBLEM

    Many organisations have no visibility of their legal spend. If visibility exists it is generally of a high level spend nature (e.g. spend by firm etc.) but this data does not enable clients to make real decisions / changes to their spending patterns to bring about fundamental change to the spend.

     

    BENEFIT

    We help clients put in place systems and processes to obtain regular and actionable data in a format that is clear.

     

    We also provide recommended actions which the organisation can implement either with support from Coote O’Grady or on their own.

     

    > Download a sample report

  • Law firm performance management

    OUTSOURCED LAW FIRM PERFORMANCE MANAGEMENT

     

    PROBLEM

    Most organisations appreciate that when it comes to buying legal services, the cost of the law firm is not the sole driver. However, there is often a lack of focus on measurement of performance / quality / value between tender processes.

     

    Often companies do not have the time or resources to commit to full relationship management including design and measurement of KPIs for law firms.

     

    We have found organisations miss key improvement and savings opportunities by not having a dedicated team focused on law firm performance management.

     

    BENEFIT

    Coote O’Grady brings a wealth of experience in putting law firm performance management processes in place for organisations. These processes have a proven track record of delivering many benefits including but not limited to:

    • Savings from 360 performance feedback processes (we have saved millions for some clients from this process alone)
    • Real data to enable panel processes to be based on performance, rather than just based on rates / perceptions of performance.
    • Genuine ability to understand who provides quality advice i.e. the best result for the best price, firms not settling litigation too late / early which actually costs you more money.

     

    SERVICES:

    1. Collate performance management data from the business
    2. iMeet panel firms on a regular basis to exchange 360-degree feedback and produce and monitor performance improvement plans
    3. Value added services administration and support (e.g. free advice, secondments, training etc.  value tracking)
  • Tender, auction & rate management

    OUTSOURCED TENDER, AUCTION & RATE MANAGEMENT

     

    PROBLEM

    Often insufficient resource / expertise to ensure a competitive process is undertaken at every sensible opportunity e.g. all cases over £100K etc.

     

    BENEFIT

    Coote O’Grady provides legal procurement experts dedicated to your procurement processes for - law firms, LPO providers, eDiscovery providers etc.

     

    Typical savings are illustrated below:

    • Auction Savings - We have experience of having run over 100 auctions with average savings of 40%
    • RFP Savings - Our average panel savings are 20%
    • Negotiations – Our average negotiation savings are 17%
    • Additional Benefits - Our expertise has enabled us to deliver other soft savings for clients including free secondments, free advice, free access to technology, free access to meeting rooms, free helplines etc.

     

    SERVICES INCLUDE:

    1. Ad-hoc tender / rate negotiations
    2. Running auctions for panels / discreet cases

Consulting services

  • Law firm panel strategy

  • Insurance strategic litigation management programme

  • eDiscovery panel strategy

  • ELM implementation strategy

  • Performance Management Strategy
  • Reporting strategy

  • LPO panel strategy

  • One-off implementations of any outsourced services we offer

Coote O’Grady is a limited company registered in England and Wales.

Registered number: 10169973. Registered office: 14 Station Road, East Boldon, NE36 0LD

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    • Reduced staffing costs:
    • We can spread the cost of our expert resources across multiple clients
    • We locate our staff in a low cost location in the North East of England
    • Access to the collective expertise of our organisation, not just one staff member
    • Extensive in-house training programme to ensure all Coote O’Grady staff are up to date on the latest market trends so we can deliver real benefits to all clients
    • Access to extensive global benchmarking data on legal procurement
    • Access to a network of legal procurement professionals
    1. Administration of RFP’s / tenders
    2. Internal relationship management between legal and procurement
    3. Drafting Outside Counsel Guidelines / Law firm service level agreements
    4. Performance / contract management
    5. Data analytics and reporting support
    6. Savings identification and delivery
    7. Value-added services administration and support
    8. Support Legal CSR programmes
    9. Ad-hoc tender / rate negotiations
    • Savings Leakage – System rules are not correctly applied leading to savings leakage.
    • Non-Payment of Invoices – Invoices can sit in queues for weeks / months, and organisations often have long processing backlogs. Organisations can often owe millions of pounds to law firms due to poor system administration.
    • Sick / Holiday Leave Cover – Invoices may be unpaid for weeks due to holidays, sick leave, etc. Companies often bring in expensive contractors to cover these administrative tasks.
    • Non-Compliant AFA’s – Many end users do not have the requisite system knowledge to manage AFA’s (alternative fee arrangements) through the system.
    • Poor reporting – Accurate and reliable system reporting cannot be provided as no one person has the requisite system training / knowledge.
    • Low user adoption – lack of dedicated training for end users and no focus on increasing user adoption / making changes to the system to improve the overall user experience.
    • Expertise - We have been working with eBilling systems since 2001. Our team has the expertise to manage these systems and offer our clients clear administration SLA’s.
    • Reduced Costs - We can spread the cost of systems administration across multiple clients leading to not only better service levels for clients but also reduced costs.
    • Law Firm Satisfaction – We can ensure a high level of satisfaction with law firms.
    • Savings – We protect the savings you have achieved by ensuring the system works.
    • AFA’s Implemented Correctly – We ensure non-standard billing practices operate correctly.
    • Enhanced Reporting – We can make sense of any raw data fed into your ELM system.
    • Sick / Annual leave cover – Our clients never have to worry about holiday or sick cover again.
    • User Adoption – We use our experience to work with you to increase user adoption.
    • System Audit – We can reduce the time / cost of checking your system is performing correctly.
    1. Rate input / management (approval / rejection)
    2. Adding / removing / onboarding new firms
    3. Adding / removing / approving timekeepers
    4. Set-up user profiles / Adding / removing users
    5. Reporting from system
    6. Application of vendor discounts
    7. Set-up of AFA arrangements
    8. Auditing of data
    9. System Rule administration
    10. Managing invoice rejection queues
    11. Internal user system training
    12. Support UAT of new releases
    • Savings from 360 performance feedback processes (we have saved millions for some clients from this process alone)
    • Real data to enable panel processes to be based on performance, rather than just based on rates / perceptions of performance.
    • Genuine ability to understand who provides quality advice i.e. the best result for the best price, firms not settling litigation too late / early which actually costs you more money.
    1. Collate performance management data from the business
    2. iMeet panel firms on a regular basis to exchange 360-degree feedback and produce and monitor performance improvement plans
    3. Value added services administration and support (e.g. free advice,
    • Auction Savings - We have experience of having run over 100 auctions with average savings of 40%
    • RFP Savings - Our average panel savings are 20%
    • Negotiations – Our average negotiation savings are 17%
    • Additional Benefits - Our expertise has enabled us to deliver other soft savings for clients including free secondments, free advice, free access to technology, free access to meeting rooms, free helplines etc.
    1. Ad-hoc tender / rate negotiations