Consulting

 

With extensive industry experience, we offer a wide range of consulting services to support your legal procurement and operational goals.

Managed services

 

We are your legal procurement team – no matter what size your spend, we can manage this process for you. We give you real expertise and a personalised service so that you can effectively manage your legal spend and deliver real benefits.

 

 

Managed services

 

 

 

  • Legal Invoice Review & Analytics

    LEGAL INVOICE REVIEW & ANALYTICS

     

    We’re experienced in putting Legal Invoice Review Teams in place for clients.

     

    By allowing us to manage this service, rather than building an in-house function, you can focus on strategic work rather than administrative tasks.

     

    Our clients typically see the following benefits:

    • Cost savings of 5-10% (our client average is 10%)
    • Your lawyers can focus their time on legal work, rather than invoice issues
    • All other benefits of a managed service, such as reduced overheads and no annual leave or sickness to cover.

     

     

  • Legal spend management and legal operations

    LEGAL SPEND MANAGEMENT AND LEGAL OPERATIONS

    As the leading legal spend management company in the market, our award-winning team will ensure you achieve the efficiencies, and maximise value for money with your legal spend.

     

    We know it’s often difficult to justify the cost of dedicated legal spend management or legal operations resources. That’s why we work with our clients to agree a bespoke service level agreement, that makes sure we deliver the expected benefits for your bottom-line.

     

    SERVICES OFFERED

    • Support panel tender processes
    • Internal relationship management between legal and procurement
    • Drafting Outside Counsel Guidelines / Law firm service level agreements
    • Performance / contract management
    • Data analytics and reporting support
    • Savings identification and delivery
  • Law Firm Performance Management

    LAW FIRM PERFORMANCE MANAGEMENT

    We usually find that organisations miss key improvement and savings opportunities by not having a dedicated team focused on law firm performance management.

     

    Our team has delivered millions of pounds in benefits for our clients through world-class law firm performance management processes:

    • We have built an algorithm to aid with performance management of law firms.
    • We often notice that legal departments manage their internal lawyers’ performance effectively, but the processes used to manage their external counsel tend to be far from robust or of the standard required to be ‘best in field’. At Coote O’Grady we have successfully helped clients put these best practice approaches in place.

     

    SERVICES OFFERED

    • Collation of performance management data
    • Meeting panel firms on a regular basis to exchange 360-degree feedback and produce and monitor performance improvement plans
    • Value added services administration and support (such as free advice, secondments, training, value tracking).

     

  • E-billing/Enterprise Legal Management

    E-BILLING/ENTERPRISE LEGAL MANAGEMENT SYSTEM ADMINISTRATION

    We have been working with eBilling since 2001 and are experts in managing these systems. Our dedicated systems administrator will cost-effectively manage the level of administration created by your ELM system, as well as improving your service levels.

     

    OUR TEAM CAN ASSIST WITH TASKS SUCH AS:

    • Enhancing your reporting: Our experts will make sense of your system’s raw data and improve your reporting procedures
    • Implementing Alternative Fee Arrangements (AFAs) correctly: Ensuring non-standard billing practices operate correctly
    • Ensuring a high level of satisfaction with law firms, including making sure invoices are paid promptly
    • Increasing user adoption: we can provide end users with dedicated training for end users and make changes to the system to improve the overall user experience
    • Providing cover for periods of annual leave or sickness
    • System audits: we can reduce the time and cost of checking whether your system is performing correctly, and reduce any savings leakage.
    • Not only that, but by spreading the cost of system administration across multiple clients, we can protect the savings you have already achieved.

     

    SERVICES OFFERED:

    • Rate input / management (approval / rejection)
    • Adding / removing / onboarding new firms
    • Adding / removing / approving timekeepers
    • Set-up user profiles / adding / removing users
    • Reporting from system
    • Application of vendor discounts
    • Set-up of AFA arrangements
    • Auditing of data
    • System Rule administration
    • Managing invoice rejection queues
    • Internal user system training
    • Support UAT of new releases.
  • Legal tender, auction and rate management

    LEGAL TENDER, AUCTION AND RATE MANAGEMENT

    Coote O’Grady provides legal spend management experts dedicated to your procurement processes for law firms, LPO providers, eDiscovery providers and others.

     

    We have experience in working for the Public Sector and so understand the procurement processes for Government agencies.

     

    SERVICES OFFERED

    • Ad-hoc tender/rate negotiations
    • Running auctions for panels/discreet cases

     

    OUR SAVINGS SPEAK FOR THEMSELVES:

    • We have experience of having run over 100 auctions with average savings of 40%
    • Our average panel savings are 20%
    • Our average negotiation savings are 17%
    • Our expertise has enabled us to deliver other soft savings for clients including free secondments, free advice, free access to technology, free access to meeting rooms and free helplines.

     

     

  • Claims Litigation Cost Management

    CLAIMS LITIGATION COST MANAGEMENT

    We can provide a dedicated litigation management team for all sizes of claims legal spend.

     

    Legal spend is part of any insurer’s business. However, many insurers do not have a full oversight of their claims legal spend as there is rarely sufficient resource to effectively co-ordinate this substantial spend.

    This is where Coote O’Grady comes in. We can make a huge impact by taking ownership of your data at an over-arching global / national claims level. Our team will deliver savings and efficiencies, on both your legal and indemnity costs, on a sustainable basis.

     

    Our bespoke service means we tailor our approach to the needs of each insurer client and its respective legal spend level. We also work with brokers and insureds to provide a similar service that matches their needs.

     

    SERVICES OFFERED

    • A full strategic plan of litigation management impacting the full lifecycle of litigation, from internal processes of instruction to measurement of law firm performance
    • Design & implementation of bespoke internal gatekeeper procedures
    • Robust legal spend management process to review and appoint a law firm, adjuster, experts, or barrister panels
    • Design and monitoring of Service Level Agreements with your panels
    • Bespoke cost negotiation
    • Claims file audit
    • Data/MI collection and analysis
    • Expert advice on data – savings, efficiencies, recommended projects to drive savings
    • A team of experts to deliver the above to ensure you can report fully on spend.

     

  • Legal Spend Health Check

    LEGAL SPEND HEALTH CHECK

     

    We can provide you with a full legal spend health check, reviewing your legal spend against key operational metrics, such as:

     

    BENEFIT

    • Panel Composition: We can ensure your organisation selects the right firms and maximises the value of its external counsel.

    • Use of alternative providers: The use of alternative providers is growing annually. We can advise on how to integrate alternative providers to achieve a more efficient delivery of legal service where appropriate.

    • Use of legal spend technology: We have been working with legal spend technology since 2001 so can recommend ways to increase your efficiency and reduce your bottom line.

    • Invoice Management: Good invoice management is key to keeping costs under control. We know how difficult it can be to review invoices thoroughly when it’s left to a legal team who have more strategic priorities to focus on. Our healthcheck will help give you a fuller picture of what’s happening in your organisation.

    • Performance Management: We usually find that organisations miss key improvement and savings opportunities by not having a dedicated team focused on law firm performance management. Our team has delivered millions of pounds in benefits for our clients through best-in-class law firm performance management processes. We can help with this or make recommendations.

     

     

     

Consulting services

 

Some of the consultancy work we undertake includes:



  • Law firm panel strategy and implementation

  • Insurance strategic litigation management

  • eDiscovery / legal process outsourcing panel strategy and implementation

  • Enterprise Legal Management (also known as eBilling) strategy and implementation

  • Performance management and reporting strategy and implementations

  • Legal Project management

 

Examples of Benefits Delivered & Timelines:

  • 12-month global legal transformational project: £110 million saving

  • 6-month global legal panel project: £25 million saving

  • 6-month project to bring all spend under management and deliver long term sustainable savings: £12 million saving

  • 3-month quick-win project: £3 million saving

Coote O’Grady is a limited company registered in England and Wales.

Registered number: 10169973. Registered office: 14 Station Road, East Boldon, NE36 0LD

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    • Cost savings of 5-10% (our client average is 10%)
    • Your lawyers can focus their time on legal work, rather than invoice issues
    • All other benefits of a managed service, such as reduced overheads and no annual leave or sickness to cover.
    • We can ensure your organisation selects the right firms and maximises the value of its external counsel.

    • The use of alternative providers is growing annually. We can advise on how to integrate alternative providers to achieve a more efficient delivery of legal service where appropriate.

    • We have been working with legal spend technology since 2001 so can recommend ways to increase your efficiency and reduce your bottom line.

    • Good invoice management is key to keeping costs under control. We know how difficult it can be to review invoices thoroughly when it’s left to a legal team who have more strategic priorities to focus on. Our healthcheck will help give you a fuller picture of what’s happening in your organisation.

    • We usually find that organisations miss key improvement and savings opportunities by not having a dedicated team focused on law firm performance management. Our team has delivered millions of pounds in benefits for our clients through best-in-class law firm performance management processes. We can help with this or make recommendations.