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Buying Legal Services - Observations from the Front Line


In many categories, savings are derived from the first few years in post. After this, they tend to drop-off. With legal, time and again experience shows that it can take a year or two to build the stakeholder relationship and the savings in fact grow the longer someone stays in the post.

Billing Guidelines and Service Level Agreements: Does anyone effectively monitor them?


Having a set of guidelines governing billing arrangements and an SLA to govern service delivery is not a new idea. However, there are still numerous organisations who do not have these in place, and more still who do, but do nothing to check or enforce compliance of them.

6 Top tips for collecting legal spend data from law firms

Very few organisations have the granularity of legal spend data they need – they often think they are capturing this information or can get it from their internal systems.

 

However, when it comes to trying to use this data for a panel review or any kind of spend management project, most organisations very quickly realise their data in inconsistent, limited and simply does not offer the level of detail they require.

6 Top tips for running a successful law firm panel process

A panel tender process can be long and arduous for all parties involved. A recent survey said 42 per cent of law firm respondents spend over 15 hours on each tender, with 19 per cent spending over 20 hours.

 

Firms complete multiple tenders each month. When you think that most respondents are partner or director level, this adds significant additional cost to a law firm’s operations. This will, in turn, factor into increased costs for the client.

Law Firm Convergence – Is It Really The Answer To Saving Money

We have all seen the trend of moving towards fewer and fewer firms with the Eversheds and Tyco and Pfizer Legal Alliance examples often offered up as best practice and it is clear looking at press articles that the majority of large organisations have been reducing the number of firms they work with for years now (if not as drastically as cited in these models).

How do clients define value?

As value means something different to every organisation, defining it is very difficult, especially, as Stacey Coote comments, when too many organisations define it by hourly rates and fixed fees.

 

In my experience firms do a poor job of communicating value added services. Always show value delivered to as many people as possible!

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So You Implemented eBilling - Now What?

So you implemented eBilling – no doubt after a lot of resistance internally and externally – now what? That is the question many clients find themselves asking once these tools are implemented and the question I will try to answer in this post...

The Lawyer - Half of Legal Departments Struggle to Evaluate Vendors

Stacey Coote provides analysis on The Lawyer fourth edition of its annual survey of in-house lawyers. Evaluating trends and changes of attitudes among in-house lawyers, the research detailed in the report sparked 530 responses through its online questionnaire. Professionals who participated in the survey included General Counsels, Senior Counsels and Heads of Legal.

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